RoyalVegas Online Casino Privacy Policy

At Royal Vegas, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at RoyalVegas Online Casino. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using any of our products or services.

Our RoyalVegas Online Casino is operated by CADTREE LIMITED (registered 2031), La Corvee House, La Corvee, Alderney GY9 3TQ, and holds a valid licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), licence number OPIG1237900, in partnership with iGaming Ontario. We are fully committed to complying with all applicable data protection laws and regulations.

1. Information We Collect

When you create an account or interact with Royal Vegas Casino, we may collect the following categories of personal information:

1.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and OX*c6*W{Gn4w!pB (stored securely using encryption)
• Proof of identity and address (for KYC verification purposes)
• Payment details, including card numbers and banking information registered in your name

1.2 Transactional and Gaming Data

• Deposit and withdrawal history, including amounts, methods, and timestamps
• Gameplay data such as sessions, wagers, wins, and losses
• Bonus usage history, including welcome bonus activations and loyalty point activity
• Communication records — emails, live chat transcripts, and support tickets

1.3 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers when you use our Royal Vegas mobile casino on Android or iOS
• Cookies and similar tracking technologies (see our Cookie section below)
• Log files and session data related to your use of the Royal Vegas Casino login page

2. How We Use Your Information

At RoyalVegas, we use the information we collect for a range of lawful purposes, including:

• Verifying your identity and processing your Royal Vegas casino login in a secure manner
• Processing deposits and managing Royal Vegas online casino withdrawal requests in compliance with our payment terms
• Administering your account, bonuses, and loyalty programme across all six membership levels from Bronze to Privé
• Providing customer support in English and French through live chat and email
• Personalising your gaming experience and delivering tailored daily bonus offers
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Complying with our legal and regulatory obligations under AGCO and iGaming Ontario licensing requirements
• Sending you promotional communications about the Royal Vegas bonus, free spins offers, and other incentives — where you have given us your consent

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Royal Vegas online casino platform. Our RoyalVegas Casino uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

The types of cookies we deploy include:

• Essential cookies — required for the site to function, including your Royal Vegas casino mobile login sessions
• Analytics cookies — used to understand how players interact with our platform
• Marketing cookies — used to deliver relevant promotions, including Royal Vegas bonus codes and free spin offers
• Preference cookies — used to remember your language and display settings

You may manage or disable cookies through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of our services, including the Royal Vegas login process.

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors — to facilitate deposits via Visa, Mastercard, Interac, Apple Pay, and other supported methods, as well as to process Royal Vegas online casino withdrawal requests
• Game providers — including Pragmatic Play and Apricot (Microgaming/Games Global), solely to enable gameplay functionality
• Regulatory authorities — including AGCO, iGaming Ontario, and law enforcement bodies where required by law
• Responsible gambling partners — including BetGuard, ConnexOntario (1-866-531-2600), and the iGO self-exclusion programme
• Group companies — other entities within our corporate group for internal administrative purposes
• Third-party auditors and security partners — for SSL encryption audits and RG Check certification compliance

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining active Royal Vegas accounts and complying with our regulatory obligations. Following account closure, we typically retain records for a minimum of five years in accordance with anti-money laundering regulations and Ontario gaming law requirements.

6. Your Rights

As a user of Royal Vegas Online Casino, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — subject to legal obligations, you may request the deletion of your data
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• Right to object — you may object to the use of your data for direct marketing purposes at any time
• Right to data portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team directly or email our formal complaints address at complaints@playersupportcenter.com. We will respond to all verified requests within the timeframe required by applicable law.

7. Security Measures

We at RoyalVegas implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Socket Layer) encryption across all pages, secure data storage practices, and strict internal access controls. Our Royal Vegas Casino mobile app and desktop platform are both protected under these protocols.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your Royal Vegas login credentials confidential and for notifying us immediately if you suspect any unauthorised activity on your account.

8. Responsible Gambling and Data

Our Royal Vegas Online Casino is committed to safer gambling. We use certain personal data — including your gaming history and financial activity — to monitor for signs of problem gambling and to enforce responsible gambling tools such as deposit limits, session reminders, and self-exclusion. We work with BetGuard and ConnexOntario to provide timely support where needed. Players must be 19 years of age or older to use our services.

9. Children's Privacy

We do not knowingly collect personal data from individuals under the age of 19. Our services are strictly intended for adults. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close any associated account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or through a prominent notice on the RoyalVegas platform. Your continued use of our services following any such update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Royal Vegas Casino, please do not hesitate to reach out to our support team via live chat available directly on-site, or by writing to us at our registered address: CADTREE LIMITED, La Corvee House, La Corvee, Alderney GY9 3TQ. For formal complaints, you may also write to complaints@playersupportcenter.com.