RoyalVegas Casino Terms and Conditions

Welcome to Royal Vegas Casino. These Terms and Conditions govern your access to and use of our services at royalvegas.ca. By registering an account or using any part of our platform, you agree to be bound by the terms set out below. We encourage you to read this document carefully before proceeding. At RoyalVegas, we are committed to providing a transparent, fair, and secure gaming environment for all our players.

1. About Us

The Ontario version of our platform, accessible at royalvegas.ca, is operated by CADTREE LIMITED (registration number 2031), headquartered at La Corvee House, La Corvee, Alderney GY9 3TQ. Here at RoyalVegas, we hold a valid licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), licence number OPIG1237900, issued on 23 June 2022. We operate in partnership with iGaming Ontario to provide regulated online gaming services exclusively to eligible players in the province of Ontario, Canada.

2. Eligibility and Account Registration

To use our services at Royal Vegas Casino, you must meet the following eligibility requirements:

• You must be at least 19 years of age.
• You must be physically located in the Province of Ontario at the time of play.
• You must register with your own true and accurate personal details.
• You must not be a self-excluded player through BetGuard or iGO self-exclusion programs.
• You must not be an employee, contractor, or immediate family member of an employee of our organisation.

At RoyalVegas, we reserve the right to request identity verification at any time. We may require you to provide government-issued ID and proof of address as part of our KYC (Know Your Customer) process. Failure to complete verification may result in the suspension of your account and withholding of funds pending review.

3. Account Security and Responsibility

Our Royal Vegas platform provides each registered player with a unique account. You are solely responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your royal vegas login details with anyone. If you suspect unauthorised access to your account, please contact us immediately via live chat or email.

At RoyalVegas Casino, we will not be held liable for any losses resulting from unauthorised access caused by your failure to keep your credentials secure. We may suspend any account that we reasonably believe has been accessed without authorisation or is being used in a manner inconsistent with these Terms.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits in Canadian Dollars (CAD) through the following methods: Visa, Mastercard, Interac Online, American Express, Apple Pay, eCheck, prepaid vouchers, web wallets, and direct bank transfers. Our minimum deposit amount is C$10, and deposits meeting this threshold reflect in your account instantly. All payment methods must be registered in your own name — we do not accept third-party payments under any circumstances.

4.2 Withdrawals

At Royal Vegas, we process withdrawal requests via the same methods used for deposits, including Visa, Mastercard, Interac, American Express, eCheck, and direct bank transfer. Our minimum withdrawal amount is C$10, though this may vary depending on your region, chosen payment method, or applicable promotional terms.

Royal Vegas online casino withdrawal processing times range from 24 hours to 7 business days depending on the selected method. First-time withdrawals may take longer due to required KYC verification. Our team works to process all royal vegas withdrawal requests as efficiently as possible within these timeframes.

4.3 Withdrawal Limits

Winnings generated through our welcome bonus are subject to a cap of 6 times your first deposit amount. We reserve the right to review large withdrawal amounts in line with our responsible operations policy. Additional limits may apply in certain circumstances, including but not limited to promotional terms and regulatory requirements.

5. Bonuses and Promotions

Our Royal Vegas bonus offering includes a welcome package of up to C$1,200 across your first four deposits. Each deposit is matched 100% up to C$300. Additionally, we offer daily free spins with a chance to win up to C$1,000,000. All bonus funds are subject to the following conditions:

• Minimum deposit to qualify: C$10 per deposit.
• Welcome bonus must be claimed within 7 days of registration.
• Wagering requirement: 35x the bonus amount.
• Maximum bet per round while using bonus funds: €8; maximum bet per line: €0.50.
• Welcome bonus winnings are capped at 6x your first deposit.

At RoyalVegas Casino, we also offer daily match promotions refreshed every 24 hours, tailored to your play history, as well as a Bonus Wheel you can spin at selected times for additional prizes. Royal Vegas bonus codes for existing players may be issued through our promotions page or via direct communication. We reserve the right to withdraw, amend, or cancel any bonus at our discretion, in accordance with applicable regulations.

6. Loyalty Programme

Our RoyalVegas loyalty programme consists of six levels: Bronze, Silver, Gold, Platinum, Diamond, and Privé (invite only). Cash wagers earn Loyalty Points, which can be redeemed for Bonus Credits and drive your progression through the levels. Upon making your first deposit, we award a welcome boost of 2,500 Loyalty Points. The Privé tier is available by invitation only and offers exclusive benefits tailored to our most valued members.

7. Game Availability and Fairness

At Royal Vegas, we offer 400+ casino games including slots, progressive jackpots, table games, and a live casino powered by Evolution. Our games library is provided by Pragmatic Play and Apricot (Microgaming/Games Global). Popular titles available on our platform include Amazing Link Zeus, 9 Masks of Fire, Hyper Strike, Lara Croft: Temple and Tombs, and progressive jackpot games such as Gold Factory Jackpots Maple Moolah with prize pools exceeding C$11 million.

Our RoyalVegas platform is certified and audited in accordance with AGCO standards. All games use certified Random Number Generator (RNG) technology to ensure fair outcomes. We do not manipulate game results and operate solely under our regulatory obligations.

8. Responsible Gaming

At Royal Vegas Casino, we take responsible gaming seriously. We support a range of tools to help you manage your play, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options through BetGuard and iGO self-exclusion. If you feel your gambling is becoming a problem, we encourage you to contact ConnexOntario at 1-866-531-2600 for confidential support.

Our RoyalVegas platform carries the RG Check certification, reflecting our commitment to player protection. We are required under AGCO regulations to prevent access by minors and to support players who exhibit signs of problem gambling. You may contact our support team at any time to activate self-exclusion or request account restrictions.

9. Customer Support

Our customer support team is available in both English and French. You can reach us via live chat directly on our site or submit formal complaints to complaints@playersupportcenter.com. At Royal Vegas, we aim to resolve all queries promptly and professionally. For regulated complaints in Ontario, you may also escalate matters to iGaming Ontario or the AGCO.

10. Security and Technical Standards

We protect your data and transactions using SSL encryption technology. Our Royal Vegas mobile casino is fully optimised for Android and iOS devices, and a dedicated mobile app is available for seamless play on the go. We operate on the Apricot platform, ensuring stability, security, and compliance with all applicable iGaming Ontario technical standards.

11. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. At RoyalVegas Casino, we will notify registered players of material changes via email or on-site notification. Your continued use of our services following any such update constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using our platform and contact us to close your account.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada, and applicable federal Canadian law. Our Royal Vegas Casino services are intended solely for players located in Ontario who meet all eligibility requirements. Any disputes arising under these Terms shall be subject to the jurisdiction of Ontario courts, unless otherwise required by applicable iGaming Ontario regulations.

By using our services, you confirm that you have read, understood, and agreed to all terms outlined in this document. If you have any questions regarding these Terms, please contact our Royal Vegas support team — we are here to help.